Travel and Tourism Consultant Diploma

150-hour e-book diploma

Study popular tourism destinations and improve your sales skills with IATA’s Travel and Tourism Consultant course, to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

What you will learn

After completing this diploma, you will be able to:

• Identify and consult on popular international travel and tourism destinations
• Advise on modes of transportation, accommodation and tours
• Apply IATA resolutions that apply to accredited travel agencies
• Construct complex fares and manage changes to electronic tickets

The key topics that are covered during this diploma include:

• Popular tourism destinations
• Sales techniques
• Airfare construction and ticket exchanges/ reissuance
• Travel industry laws and regulations
• Tour, luxury and group travel options
• Accommodation (other than hotels)
• Social media marketing

This diploma is recommended for:

• Foundation in Travel and Tourism graduates
• Retail, home-based and niche travel consultants
• Reservations, marketing and sales personnel

An IATA Diploma is awarded to participants who successfully pass the final exam

Exam information

Please read the information about Online exam with remote supervision (OERS).

• Method: Online exam with remote supervision (OERS)
• Format: 80 multiple-choice questions. Closed course book exam.
• Time Allowance: 2 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 85% correct answers
• Number of exam attempts: 2