Airline Cabin Crew Training course

45-60-hour e-book course

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process. This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.

Upon completing this course, you will have the skills to:

• Define the cabin crew profession, its origins and current practices
• Identify aircraft types and relevant cabin crew functions
• Manage passenger interactions in a variety of circumstances
• Recall emergency ad safety procedures

The key topics that are covered during this course include:

• Introduction to the airline industry and aircraft
• Crew member coordination and communication
• Customer service and managing passenger interactions
• Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)
• General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft
• Awareness on security-related issues
• Security and dangerous

This course is recommended for:

• Aspiring cabin crew members

An IATA Certificate of Completion is awarded to participants successfully passing the final exam.

Exam information

Please read the information about Online exam with remote supervision (OERS).

• Method: Online exam with remote supervision (OERS)
• Format: 100 multiple-choice questions. Closed course book exam.
• Time Allowance: 3 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 90% correct answers
• Number of exam attempts: 2